Shipping & ReturnsUpdated
Sep. 9, 2018

Return Policy

If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after date of purchase for in-store credit. Please send an email to for return instructions.

Item must be in the same condition as it was upon receiving.

In-store credit never expires.

All expenses will be credited back with the exception of the shipping cost. Customer is responsible for return shipping.

Shipping and Payment Info

Domestic Shipping
We offer free UPS ground shipping within the continental United States.

Due to their weight, we always ship rugs via UPS ground shipping. If you need a rug to get to you faster than ground shipping please email us at and we will get you a custom shipping quote.

All orders are shipped within 3 business days from the time the payment and shipping information is received.

Once the order is shipped, you will receive an email confirmation with the tracking number.

After the package is delivered to your doorstep, Augusto Fine Rugs is not responsible for what happens to it from that point forward. On rug shipments, we add a complimentary signature requirement to the deliveries so that the packages are not left unattended at the door, and therefore take away the risk of them being stolen after delivery. If you are not able to sign for your package after several delivery attempts, UPS will hold your rug at the nearest UPS store. If you prefer to have your package shipped without a signature confirmation, please email us at within 4 hours of placing your order and we will forego it.

Items ship from Boise, Idaho.